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Critical event assistance

This contact form is for Critical Events involving a TASER Weapon or TASER related emergencies ONLY involving an injury or death, weapon malfunction or controversial incident. This is not a general support form*.

Once submitted (law enforcement only), you will be contacted as soon as possible by a TASER representative. For submissions between 6 pm and 6 am Mountain Standard Time, lead time may be up to 3 hours.

While you wait for our response, please download the Critical Event Checklist.

*If you are in need of an urgent general TASER CEW, TASER CAM recorder or Axon product/software support or password reset please go to our Support page to contact our technical support team.

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